REL12-BP02: Perform post-incident analysis
Conduct thorough post-incident reviews to understand root causes, identify systemic issues, and implement preventive measures. Focus on learning and improvement rather than blame, creating a culture of continuous improvement and organizational learning.
Implementation Steps
1. Establish Post-Incident Review Process
Create a standardized process for conducting blameless post-incident reviews.
2. Collect Comprehensive Data
Gather all relevant information including timelines, metrics, logs, and human factors.
3. Perform Root Cause Analysis
Use systematic methods to identify underlying causes and contributing factors.
4. Generate Actionable Recommendations
Develop specific, measurable action items to prevent recurrence.
5. Track Implementation and Effectiveness
Monitor the implementation of recommendations and measure their effectiveness.
Detailed Implementation
AWS Services
Primary Services
- Amazon S3: Storage for incident reports, documentation, and analysis data
- Amazon CloudWatch: Historical metrics and logs for incident analysis
- Amazon CloudWatch Logs: Log analysis for root cause investigation
- Amazon SNS: Notifications for review summaries and action item updates
Supporting Services
- AWS Lambda: Automated report generation and analysis workflows
- Amazon QuickSight: Visualization and dashboards for trend analysis
- Amazon EventBridge: Event-driven workflows for post-incident processes
- AWS Step Functions: Complex analysis workflow orchestration
Benefits
- Systematic Learning: Structured approach to understanding and preventing incidents
- Blameless Culture: Focus on improvement rather than blame
- Actionable Insights: Generate specific, measurable improvement actions
- Trend Analysis: Identify patterns and systemic issues across incidents
- Knowledge Retention: Capture and share lessons learned across the organization