REL11-BP06: Send notifications when events impact availability

Implement comprehensive notification systems that alert appropriate stakeholders when events impact or could impact system availability. This includes both technical teams for immediate response and business stakeholders for impact assessment and communication planning.

Implementation Steps

1. Define Notification Categories

Classify events by severity and impact to determine appropriate notification channels.

2. Configure Multi-Channel Delivery

Set up multiple notification channels to ensure message delivery during outages.

3. Implement Escalation Procedures

Design escalation workflows that increase notification scope based on event duration and impact.

4. Create Status Pages

Provide public and internal status pages for transparent communication.

5. Automate Incident Communication

Implement automated systems for consistent and timely incident communication.

Detailed Implementation

AWS Services

Primary Services

Amazon SNS: Multi-channel notification delivery
Amazon SES: Email notification service
AWS Lambda: Event-driven notification processing
Amazon CloudWatch: Monitoring and alerting integration

Supporting Services

Amazon EventBridge: Event routing for notifications
AWS Systems Manager: Parameter management for notification configuration
Amazon S3: Storage for notification templates and history
AWS Step Functions: Orchestration of complex notification workflows

Benefits

Rapid Response: Immediate notification enables faster incident response
Stakeholder Awareness: Keep all relevant parties informed of availability impacts
Escalation Management: Automatic escalation ensures critical issues get attention
Communication Transparency: Status pages provide public visibility
Audit Trail: Complete history of notifications for compliance and analysis